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Warranty

Dingxin warrants for 2 years from the date of purchase, that the Product will: i) conform to Dingxin approval specification, ii) be free from defects in materials and workmanship, subject to conditions below. All electric components carry a 2-year warranty

Warranty

Dingxin warrants for 2 years from the date of purchase, that the Product will: i) conform to Dingxin approval specification, ii) be free from defects in materials and workmanship, subject to conditions below. All electric components carry a 2-year warranty

Scope

 Dingxin warrants for 2 years from the date of purchase, that the Product will: i) conform to Dingxin approval specification, ii) be free from defects in materials and workmanship, subject to conditions below. All electric components carry a 2-year warranty.

The warranty is voluntarily extended by Dingxin to 5 years for the  premium models. This extended warranty only applies to Products purchased by a consumer, that has been installed for private use and that has been distributed by Dingxin or by a distributor where the Products have been originally sold by Dingxin.
The extended warranty does not apply to Products purchased by commercial entities or for Products that have been installed for commercial use. These shall be subject only to the mandatory provisions of the law. The conditions and limitations set out below shall apply.

Coverage

 If a defect arises and a valid claim is received within the statutory warranty period, at its option and to the extent permitted by law, Dingxin shall either; i) repair the defect, or; ii) replace the product with a product that is identical or similar in function, or; iii) refund the purchase price.

Dingxin possess all property of any exchanged Product or component. Any valid claim or service does not extend the original warranty. The replacement received Product or part does not carry a new warranty.

Conditions

 The Product is manufactured to suit most household water supplies. However, there are certain water chemistries (outlined below) that can have a detrimental effect on the Product and its life expectancy. If there are uncertainties regarding water quality, the local water supply authority can supply the necessary data. The warranty applies only if the conditions set out below are met in full:

• The Product has been installed by a professional installer, in accordance with the instructions in the installation manual and all relevant Codes of Practice and Regulations in force at the time of installation.
• The Product has not been modified in any way, tampered with or subjected to misuse and no factory fitted parts have been removed for unauthorized.
• Any disinfection has been carried out without affecting the Product in any way whatsoever. The Product shall be isolated from any system chlorination.
• The Product has been in regular use from the date of installation. If the Product is not intended to be used for 60 days or more, it must be drained.
• Service and/or repair shall be done according to the installation manual and all relevant codes of practice. Any replacement parts used shall be original OSO spare parts.
• Any third-party costs associated with any claim has been authorized in advance by OSO in writing.
• The purchase invoice and/or installation invoice, a water sample as well as the defective product is made available to OSO upon request.
• Failure to follow these instructions and conditions may result in product failure, and water escaping from the Product.

Limitations

 The warranty does not cover:
• Any fault or costs arising from incorrect installation, incorrect application, lack of regular maintenance in accordance with the installation manual, neglect, accidental or malicious damage, misuse, any alteration, tampering or repair carried out by a non-professional, any fault arising from the tampering with or removal of any factory fitted safety components or measures.
• Any consequential damage or any indirect loss caused by any failure or malfunction of the Product whatsoever.
• Any pipework or any equipment connected to the Product.
• The effects of frost, lightning, voltage variation, lack of water, dry boiling, excess pressure or chlorination procedures.
• The effects of stagnant (de-aerated) water if the Product has been left unused for more than 60 days consecutively.
• Damage caused during transportation. Buyer shall give the carrier notice of such damage.
• Costs arising if the Product is not immediately accessible for servicing.
These warranties do not affect the Buyer’s statutory rights.

Videos

Dingxin has successfully connected OEM term business with a series of well-known brands throughtout South asia,South America,and Europe.Having company principle and image in common that united us together cultivates all our partners develop and promote in each certain market.As manufacture,the strategy of low profit-high market occupation is tremendously effective and adaptive in any negotiation with various clients from background.

Downloads

Excellent working condition & longer service life: no leakage, rust-free, high strength and strong resistance to corrosion

Product Catalogue

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Declaration of Conformity

BIM

OEM&ODM

Dingxin could supply custom OEM enamel water heater and design unique ODM water heater used in different places like caravan,bathroom,construction project,renting apartment,hotels for years,We hve worked tightly with industry professionals to gather insights of forward-thinking hot water systems.
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